Microsoft is misestimation out its Skype for Business Cloud PBX.
The software system big is adding a feature referred to as automotive vehicle Attendant for machine-driven respondent and decision routing, and decision Queues to route calls to future accessible attendant.
Also declared was Skype for Business decision Analytics, a dashboard designed to let those running the integrated voice/data infrastructure tackle any issues.
The announcements were created at the Enterprise Connect Conference as Microsoft faces a contemporary face within the battle for company collaboration: AWS.
Amazon in February launched Chime, AN AWS unified communication service. Rather handily it integrates with Microsoft's Active Directory to manage users.
Chime goes up against Google's Collaboration cloud, Docs and Drive, combined with Hangouts.
Microsoft is pushing Skype hard as its VoIP business platform in conjunction with Office 365, the cloudy implementation of its best-selling Office desktop productivity franchise.
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